Frequently Asked Questions

Where do you ship from?
We work with trusted suppliers and fulfillment partners located in the United States and internationally. This allows us to deliver products to our customers efficiently.

How long does shipping take?
Shipping times depend on the destination.
USA: 5–10 business days
Mexico: 7–14 business days
Processing time is usually 1–3 business days before an order is shipped.

Can I track my order?
Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number so you can track your package.

What is your return policy?
We offer a 30-day return policy. To be eligible for a return, the item must be unused and in the same condition that you received it, including the original packaging.

How can I request a refund?
To request a refund or return, please contact our support team and include your order number. Our team will guide you through the return process.

How long do refunds take?
Once the returned item has been received and inspected, refunds are usually processed within a few business days and issued to the original payment method.

Can I cancel my order?
Orders may be canceled within 24 hours after purchase if they have not yet been processed or shipped.

How can I contact customer support?
If you have any questions, please contact us at: support@gjbro.com
Our team usually responds within 24–48 hours.